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Our Guarantees

Here at Moon Ocean, we pride ourselves on providing our customers with exceptional quality and service. Your satisfaction is our highest priority, and we have established a comprehensive set of guarantees to ensure you can shop with confidence.

14-Day Money-Back Guarantee

  1. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 14 days of receiving it for a full refund or exchange. We believe in the beauty of our jewellery, and we're confident you will too.

To initiate a return, simply contact our customer support team, and we'll guide you through the process. Please note that items must be in their original condition and packaging, and any personalised or custom-made pieces are not eligible for return.

Lifetime Craftsmanship Guarantee

  1. We stand by the quality of our jewellery and the skill of our artisans. Each piece is carefully crafted to meet our high standards, and we're proud to offer a Lifetime Craftsmanship Guarantee. Should you experience any issues with your jewellery due to a craftsmanship fault, we'll repair or replace it at no cost to you.

Please note that this guarantee does not cover normal wear and tear, accidental damage, or any alterations or repairs made by a third party. To maintain the validity of this guarantee, we recommend having any necessary repairs or maintenance carried out by our team of expert jewellers.

Insured Shipping

  1. We understand the importance of securely delivering your precious jewellery. That's why we offer fully insured shipping on all our orders. From the moment your jewellery leaves our workshop until it arrives at your doorstep, you can have peace of mind knowing it's protected.

In the unlikely event that your package is lost or damaged in transit, we'll promptly arrange for a replacement or refund. Just contact our customer support team, and we'll take care of everything.